K-Pow Hot Sauce Company is happy to refund or exchange products bought from our website. The products must be returned to us in an unopened and unused state and in original condition within a month of purchase. You will need to pay the postage costs and we would suggest you return the product via registered post.
It's rare, but it does happen that sometimes sauce bottles will break during shipping. We do our best to pack them nice and tight in bubble wrap and cardboard to keep them safe, but if this does happen please email us and attach a photo of the broken bottle, so we can arrange for a replacement to be sent out. You don't need to return any broken bottle pieces or the sauce.